We are honoring the cruise records in our system. Due to reservation system changes, we do not have any history prior to 2009 and the period for making any updates to records closed at the end of February 2023.
Yacht Club FAQs
Overview
How are points accumulated?
Where do I check my Yacht Club Member status?
When does my status get updated and my benefits go into effect?
What do I do if there are discrepancies in my cruise history?
Where is the enhanced Yacht Club program information posted on your website?
What is my Yacht Club Member number used for?
What if I forget or lose my Yacht Club Member number?
What if I forget or lose my password to MyWindstar?
Status
How many days after a completed cruise will points be applied?
Do guests who are booked under Friends & Family or any other discounted rates qualify for points?
What is the breakdown of points earned by stateroom category?
I am booked on a Star Collector cruise and will be eligible for the next tier level when I'm on board for the second leg of my cruise. Can I get the next tier level benefits while on board?
I sailed on Windstar prior to October 5, 2020 and would have been a Yacht Club Member with benefits from the enhanced program, can I get a retroactive credit for the discounts I would have received on my past cruise?
Benefits
I currently already have a cruise booked with Windstar. Does Windstar adjust the price of the beverage, Wi-Fi, and laundry packages and shore excursions on future bookings that were booked at full price prior to the October 5, 2020 start date of this enhanced program?
Is the 5% cruise fare discount combinable with other discounts or sale promotions?
How do I see my Yacht Club discounts on my booking invoice?
How does the Yacht Club Referral program work?
How will I receive information about the private sales, early access for sales, and Yacht Club Member cruises?
What categories do I need to book in order to receive the ‘Bonus Points’ and how do they get applied to my profile?
Am I allowed to donate or gift my points to someone else?
How do I verify that you have my current address, email and telephone number in my profile?
I am making the booking and paying for my traveling companion. Since I’m paying for everything, can I get my companion’s points credited to me?
Are the beverage, Wi-Fi, and laundry package discounts applicable to those elements in the All-Inclusive Fare or just if purchased a la carte?
When should I expect to see the new benefit discounts on my current booking?
Will I receive a new invoice once the new benefit discounts are applied?
Do the beverage, Wi-Fi, and laundry packages need to be pre-purchased outside of the 7 days from sailing in order to receive the Yacht Club member discount?
What are Yacht Club Member sailings?
I am new to Windstar, but my stateroom companion is a Yacht Club Member. If I’m the one purchasing the cruise, can the 5% Yacht Club discount be applied to the booking fare?
Are the new Yacht Club Member benefits available to third guests?
Troubleshooting
Why didn’t I receive onboard credit for my booking even though it is part of my Yacht Club tier benefits?
MyWindstar isn’t showing my discounts for my benefits.
My cruise history is incorrect.
How do I log in to MyWindstar to view my Yacht Club Member status and cruise history?
If you have additional questions or concerns about the Yacht Club loyalty program, please contact Guest Relations at:
Phone: 800-951-4541
Email: yachtclubmember@windstarcruises.com
Hours: (Pacific Time) Monday-Friday, 8:30am - 3:30pm. Closed Saturday & Sunday